What our customers say about us!

The following are a few of the comments made by those Pantaenius customers who were unlucky enough to need to make a claim but lucky enough to be insured with Pantaenius!

My first claim for many years and expected it to be painful. I could not have been more wrong. The whole process was unbelievably easy, dealing with human beings applying common sense with a professional service.
Collision with mooring buoy £2,669 (2016)

Totally, and very happily surprised with the excellent claims service. Never thought a claim could be handled in such a professional way with everything explained to me from the beginning when I first reported the loss. I had heard that Pantaenius were good when you had a claim and this just confirms that Pantaenius is really excellent.
Theft of bikes £4,900 (2016)

Absolutely brilliant and not at all like an insurance company.
Sinking £118,339 (2016)

The total support and dealing with the claim was a great relief in traumatic circumstances. The accurate and speedy follow up was comforting.
Grounding £35,738.52 (2016)

Superb support and customer service throughout. The experience has confirmed the validity of all the reasons why I switched to Pantaenius some 12 years ago.
Hit rock £5,704.25 (2016)

I have always received extremely efficient service from Pantaenius and this claim was no exception. It is a great company to deal with in these days when so many insurance companies shirk their responsibilities by hiding behind the small print.
Collision with pontoon £827.20 (2016)

 “I would like to say a big thank you to you and Pantaenius for having done a fantastic job in bringing this to a smooth conclusion after a very upsetting accident and I can now look forward to getting back onto the water as soon as possible.”
MO [Wales] Oceanis Clipper 311

“Very many thanks for your excellent service. Without your help this had all the hallmarks of dragging on. You ensured a speedy conclusion, and also a speedy repair so that I lost no sailing as a result.”
BG [UK] Westerly Konsort

“I would like to thank you for making the whole process very smooth and easy right from the day I called you to report the storm and damage caused to Maximilian.”
IC [Greece] Moody 47

“I thought that that the way the claim was handled was exemplary, particularly as regards the ethical issues concerning the fisherman. I have shared my very positive opinion of your work with the yachting community through Cruiser’s Forum, of which I am a moderator.”
CS [UK] Moody 54 CC

“I would like to thank Pantaenius in general… in particular for the excellent support that you have provided. I have been particularly impressed by the rapid response to almost every query and problem that was presented. While the subject matter as such was far from enjoyable, your attitude and professionalism has made it bearable! I will certainly mention Pantaenius in a positive way if the subject comes up with other cruisers.”
LZ [UK] Hanse 495

“I feel I need to write to you regarding the outstanding service we have received from your company. This is in regard to a) settling our claim regarding our dinghy so quickly and efficiently and b) the outstanding level of service we received from Marcel Herrera. He dealt with our whole claim, and made it simple, quick and very easy to do whilst abroad. He was absolutely brilliant. … We had thought about saving money and going with a cheaper insurance provider. However, your excellent service has made us thankful we have remained with yourselves.”
JW [Greece] Moody Grenadier

“…extremely efficient service provided by you and your company. I shall continue to recommend Pantaenius for their prompt and friendly service.”
BJ [France] Magellan 43

 

 

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